We offer free standard shipping for orders over $50 to North America, the UK, France, Germany, Australia, etc. Our shipping time frames depend on where you are located and vary depending on the shipping method you select. Please allow up to 2-3 weeks for your order to be fulfilled and shipped. You will receive an email confirmation shortly after placing your order and once your order ships, you will receive an email with tracking information.
Deliver & Shipping
Free Shipping Worldwide
Note:
1. Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.
2. In light of the recent epidemic outbreak, many businesses have been heavily impacted by this unforeseen circumstance. We estimate the average shipping time will delay 1-2 weeks. We would like to offer our deepest apology for any inconvenience caused that has affected your shopping experience with us. We hope you understand the situation we are in at the moment and appreciate your patience.
Due to the spread of the Covid-19 pandemic, There will be Delays in receiving and delivering goods in some areas. Thank you for your understanding and cooperation.
PROCESSING TIME
1. We are happy to announce that your orders usually can be shipped out within 24 hours. Kindly note a small number of orders may still need between 2-5 business days depending on stock available or public holidays.
Standard shipping
| Location | Tax/ VAT | Price | Delivery Time (estimated) |
| United States/ Canada | No Tax/No VAT | Free | 1-2 Weeks |
| Australia/ New Zealand | No Tax/No VAT | Free | 1-2 Weeks |
| UK/ Ireland | No Tax/No VAT | Free | 1-2 Weeks |
| Germany/ France | No Tax/No VAT | Free | 1-2 Weeks |
| EU Countries | No Tax/No VAT | Free | 1-3 Weeks |
| Middle East | No Tax/No VAT | Free | 1-3 Weeks |
| Others | No Tax/No VAT | Free | 2-4 Weeks |
Expedited shipping
| Location | Tax/VAT | Price | Delivery Time (estimated) |
| All | Some countries may need to pay. | 29.99 USD | 1 - 5 Working Days |
TRACK YOUR ORDER LOCATION
- We recommend that you register an account on our website to keep track of your order.
- Parcel Tracking Site: https://www.17track.net/en.
(It usually delays 1 - 3 days to sync the tracking information before uploading to the internet.)
- If you do not live in a secure location please be wise about the shipping method you chose as standard mail couriers will not require a signature and packages will be left and any "secure" location deems fit to the mail carrier.
- We are not responsible for the incorrect address entered by you as the customer.
- A restocking fee will be charged if you do not claim your item and it is returned. The charge will be 15% of the total charge per item.
TAX OR DUTY FEE
Kindly note that all packages are shipped from Pq Earbuds warehouse. Our items are shipping duty unpaid and therefore import tax may occur depending on your country's Customs and shipping method. You may check with your local Customs Office for more information.